Transitioning all Homeowner Locate Requests to Online Submissions Starting March 28, 2025
Effective March 28, 2025, homeowners must submit all locate requests through Ontario One Call's web portal. Requests will no longer be accepted by phone, except for Emergency, Priority 0, or Sewer Lateral cases. Ontario One Call Support Services team will continue to remain available by phone for guidance and troubleshooting.
Support Line: Ontario One Call's dedicated team will continue to guide homeowners through the online submission process
Online Resources: Visit ontarioonecall.ca for helpful tools, including video tutorials and FAQs
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