If you are behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also customer service rules available that are specific to low-income households. You need to meet certain criteria to qualify for these programs, visit www.oeb.ca/billhelp
Do you qualify?
Qualifying for a LEAP grant depends on two factors:
• How many people live in the home, and
•The combined annual household income.
For example, a home with four people and an annual after-tax income of $65,000 would be eligible for a LEAP Emergency Financial Assistance (EFA) grant. This chart shows if you are eligible.
What help is available?
Emergency Financial Assistance
Customers who meet income eligibility can get up to $650 in emergency assistance for their electricity bills ($780 if their home is heated electrically) and $650 for natural gas bills.
Assistance is only available if you are behind on your bill – or in arrears – and may face having your service disconnected. You cannot receive more money than you owe on your bill. Therefore, you may not receive the full amount of the grant.
Emergency financial assistance is for emergency situations only and is not meant to provide you with ongoing help to pay your bills. For more details.
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